Everything a Traveler Needs to Know Before Their Next Adventure
Here we answer the most common questions about our plans, processes, and deliveries. We want you to make decisions with total clarity.
What does each type of tour include?
All our tours include private transportation, in/out transfers, certified local guides, entrance tickets to major attractions, personalized assistance throughout your trip, and accommodation bookings. If you’d like to make adjustments, everything is customizable.
Do you offer private tours or only group ones?
We offer both. You can choose between shared group experiences or fully private, tailor-made tours designed around your preferences
Are there guaranteed daily departures?
Not always. That’s why it’s important to check availability with our team via email in advance.
Can I customize an itinerary?
Yes, absolutely. In fact, we recommend it. Just contact us and we’ll create a plan that fits your pace and interests.
Is travel insurance included?
Travel insurance is not included by default, but we can assist you in arranging one as an additional service.
Do you organize treks to the Inca Trail?
Absolutely! We are certified Inca Trail operators, and we also offer alternative treks such as Salkantay, Lares, and more.
Do I need previous experience to do the 4-day/3-night Inca Trail?
You don’t need prior trekking experience, but good acclimatization is essential. Our trips are led by professional, highly trained guides to ensure a safe and enjoyable experience.
How far in advance should I book the Inca Trail?
We recommend booking at least 4 months in advance, as permits are limited and sell out quickly. Contact us and we’ll provide full support throughout the reservation process.
Can you organize trips for honeymoons or anniversaries?
Yes! We design romantic and memorable experiences for couples, tailored to each special occasion.
Do you offer accessible tours for travelers with reduced mobility?
Yes, we have adapted options available. Just let us know your needs, and we’ll make the necessary arrangements to ensure your comfort.
Do you provide packing recommendations for the trip?
Absolutely. Once your reservation is confirmed, you’ll receive a practical guide with packing tips based on your destination and the season.
Can I combine destinations in one trip?
Of course! We can create custom multi-destination itineraries within Peru, or even include nearby countries like Bolivia or Ecuador.
How do I book a tour?
You contact us via WhatsApp, email, phone call, or the contact form. We guide you through the whole process until the itinerary is confirmed.
How far in advance should I book?
We recommend booking at least 2 to 3 months in advance, especially during high season. However, feel free to reach out—we’ll do our best to find availability for your dates.
How long does planning take?
You’ll receive an initial proposal within 48 hours or less. The final itinerary will depend on your preferences and feedback, and we’ll adjust it accordingly.
How do I know my booking is confirmed?
We’ll keep you informed via email throughout the process. You’ll receive confirmations for accommodations, tickets, and all services as they are secured.
Can I make changes to my booking?
Yes, changes can be made with prior notice. Specific conditions will depend on your selected package and will be clearly outlined in your final itinerary.
What payment methods are available?
We accept international bank transfers (to our U.S. accounts) and local transfers. We can also generate personalized payment links.
Can I pay online with a card?
Yes. Just let us know your preferred payment method, and we’ll send you a secure payment link.
Are prices per person or per group?
All published prices are per person and in U.S. dollars. Special group rates apply for larger bookings.
Are taxes included in the prices?
Yes, all our prices include taxes. However, bank fees or international transfer charges must be covered by the client.
Can I pay in two parts?
Yes. You can secure your trip with a 20% deposit, which allows us to confirm services in advance. The remaining balance is paid as agreed.
How can I contact you?
You can write us by WhatsApp or email. Our response time is immediate.
What if I have an issue during the tour?
You will have a direct contact number to receive personalized assistance throughout your stay.
Do you offer support in English?
Yes, our team includes English-speaking staff for assistance and customer service.
Can I speak to someone before booking?
Yes, of course you can. We can schedule a 20-30 minute call to discuss your expectations and help you plan your ideal trip.
Are you available on weekends?
Yes, we attend from Monday to Sunday, especially by WhatsApp for faster service.